Privacy Policy

Last update: June 2025

Visit Morona Santiago ("the Application"), developed by Prefectura de Morona Santiago, respect your privacy. This Privacy Policy describes what data we collect, how we use it and how we protect it when you use our mobile application and website.

1. Information we collect

The Application may collect the following types of information:

• Location data: With your express permission, we access your device's location to display nearby tourist destinations and routes. You can revoke this permission at any time from your device settings.
• Account details: If you register, we collect your name, email address and password (stored in encrypted form).
• Favorites and itineraries: We save the places you mark as favorites to personalize your experience.
• Usage data: Anonymous information about how you interact with the Application (screens visited, searches performed) to improve the service.
• Device information: Device model, operating system and Application version for technical support purposes.

2. How we use your information

We use the information collected to:

• Provide and improve the functionalities of the Application.
• Show relevant tourist destinations and events based on your location.
• Manage your account and preferences.
• Send notifications related to the service (with your consent).
• Analyze aggregated and anonymous usage to improve user experience.

3. Data sharing

We do not sell or rent your personal information to third parties. We can share data only in the following cases:

• With technical service providers that help us operate the Application, under confidentiality agreements.
• When required by law or competent authority.
• With your explicit consent.

4. Location data

Access to your location is optional and is only activated with your permission. Location data is used exclusively to show you relevant content within the Application and They are not stored on our servers or shared with third parties..

5. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction. Passwords are stored encrypted and communications with our servers are via HTTPS.

6. Data retention

We retain your information for as long as you maintain an active account. You can request the deletion of your account and personal data at any time by contacting us at the email address indicated at the end of this policy.

7. User rights

You have the right to:

• Access the personal data we have about you.
• Rectify incorrect or incomplete data.
• Request the deletion of your data.
• Revoke the consent granted for data processing.
• Port your data to another service.

To exercise these rights, contact us at: gpmoronas@gmail.com

8. Minors

The Application is not directed to children under 13 years of age. We do not intentionally collect personal data from minors. If you become aware that a minor has provided us with information, please contact us to delete it.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by means of a notice in the Application or by email. Your continued use of the Application after the changes constitutes your acceptance of the new policy.

10. Contact

If you have questions about this Privacy Policy, please contact us:
Prefectura de Morona Santiago
Simón Bolívar y 24 de Mayo, Macas, Morona Santiago, Ecuador
gpmoronas@gmail.com